More information about Outback Imports
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Frequently Asked Questions

Here are some frequently asked questions/answers. If you have any additional questions, feel free to email or call us:

Delivery

About our Trucks and Wagons

Availability

Parts and Servicing

General Questions

Delivery

Where are Outback's vehicles serviced?
A: All of Outback's vehicles are serviced entirely in Vancouver BC. Upon the completion of our service package, you can pick up your new truck in Vancouver or we can arrange shipping anywhere in Canada or the world. back to top

Can you deliver anywhere?
A: Absolutely! We can ship your truck via rail, transport truck or boat to any address in Canada from Vancouver, BC. For specific details, please enquire at time of order. back to top

About our Trucks and Wagons

Why an Outback Truck or Wagon?
A: We love top quality trucks! We also take pride in offering value, quality and innovation for your money while having a fun experience. In keeping with this philosophy, we strive to purchase carefully while ensuring our vehicles get an extremely thorough inspection and preparation program to reduce the risk of surprises later on. back to top

Why Right Hand Drive (RHD) vehicle?!?
A: While Left Hand Drive (LHD) versions of model we import are common in most of Europe, Africa and other continents, the benefits of lower mileage, rust-free, and rarely off-roaded RHD Asian vehicles outweigh the LHD option from other markets. Buying from Asia direct enables us to take advantage of more favourable pricing structures and deliver cars to Canadian customers at a substantially better value when compared to Canadian model pricing and condition. back to top

Does your truck come with a warranty?
A: YES! All Outback vehicles are covered for 30 days by the Extensive Coverage Outback Warranty Plan (OWP). Additional coverage can be purchased for one year/20,000 kms. (see ‘Outback Warranty Plan or OWP’ section)
Before being released to you, ALL our trucks receive a comprehensive checkover (see ‘Outback Service Package or OSP’ section). We strive to supply premium, fully serviced vehicles, and therefore do our best to ensure your truck is within full factory set operating parameters. Our 30 day warranty allows us the opportunity to correct any item that may not have been addressed fully during the OSP.
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Are the listed prices negotiable?
A: No. All our trucks are priced as low as we possibly can and we don't have the large margins that dealers have which enable them to knock a few more dollars off on the deal. We believe our customers prefer this approach.
There are no hidden taxes or service charges, you know exactly how much you will pay for your truck. If you really enjoy the thrill of haggling, we would suggest you still buy from us and just use some of the money you save for a trip to the bazaars of Bombay. back to top

When considering the Outback Service Package (OSP) is included, your price is often several thousands less than from other importers. How do you manage to supply the trucks at this price and what services will I be sacrificing?
A: We have a dedicated team of buyers throughout Japan, all with several years of motor industry experience who continually seek out the best deals. This coupled with our massive buying and shipping power enables us to provide vehicles at a very good value.
In terms of services, we go well above and beyond the factory recommended maintenance checks and parts/fluid servicing for all mileage intervals (see ‘Outback Service Package or OSP’ section). Although, admittedly, you won’t get a bunch of free flowers on the front seat. back to top

Are there any extra costs I need to pay?
The price shown is the price you'll pay for the truck or car. All you need to pay extra is the Provincial Tax (if applicable) and associated registration costs to your Motor Vehicle Branch. ANY, mechanical component that is not up to spec is replaced at OUR cost (i.e. brakes, clutch, oil seals). Four New Yokohama tires are also included in the purchase price. back to top

 

Availability

Can I have immediate truck delivery upon it’s landing in Canada?
A: Once the vehicle has been posted as ‘landed’ on the shipping status section of our website, it has been unloaded from the ship's belly. It will take approximately another 2 weeks to clear all Federal import inspections and our Outback Service Package (OSP) before you can take delivery. We will notify you during the Prep Pack stage with a completion schedule. If you can't wait… there is a fantastic French Patisserie/Café a block away that will gladly have your business while you watch us run around…. back to top

How long will I have to wait for my truck/wagon if I special order?
A: Give yourself up to 4 months from your vehicle order date to landing and being ready for pickup in Vancouver, B.C. Fulfilling your order with a quality and value priced vehicle takes time as does the shipping stage to Canada. back to top

Once purchased in Japan, can you provide me with an exact date that I will have my vehicle?
A: While we have very good shipping power, used cars ALL have second priority to new cars on ships. Therefore, we can only estimate arrival dates until the vehicle is actually on the water and en route to Canada. Anyone interested in buying us a car boat? back to top

 

Parts and Servicing

Can I still have my car serviced at a franchised dealer?
A: The models we import share a degree of common components with Canadian equivalent body styles. While some dealers are reluctant to take on import trucks for their own reasons, any competent mechanic can tackle maintenance and repairs. back to top

What about getting parts?
A: Between franchised dealer and aftermarket parts suppliers, we have found a good supply of cross-referenced parts in Canada. 4Wheel Auto Wholesale in Edmonton, Alberta, is Canada's largest supplier of exotic parts for any Asian 4x4 import. Check them out at: www.4wheelauto.com. back to top


General Questions

Is it legal to drive and own a RHD vehicle in Canada?
A: YES, there is presently no Federal, Provincial nor Territorial law against owning and operating a RHD vehicle on public roads within Canada. back to top

Is it confusing to drive a Right Hand Drive (RHD) vehicle?
A: There are pros and cons of having a RHD on the ‘right’ side of the road: parallel parking is easier, making new friends at stop lamps, while going through the drive through window is different… Some local folks actually like RHD better. However, most people easily familiarize themselves and become comfortable with this set up within a couple of weeks of driving. The biggest challenge most face is getting into the correct side of the vehicle when parked. The very large factory convex mirrors (also electrically adjustable) make passing and blind spot checking a breeze. All pedal layout and stick shift pattern are identical as LHD. back to top

Is it safe to drive a RHD vehicle?
A: Yes, if you take the same precautions that you do driving any motorized vehicle. back to top

How can I protect my now rust-free vehicle from corroding?
A: With the ever increasing corrosives thrown on northern roads, this issue will not soon go away. There are many ways to help protect the integrity of a vehicle's bodywork. From regularly washing the corrosive chemicals/mud/dirt off to coating the potential abraded/chipped areas with bed liner coatings and large mud flaps, regularly rust checking interior body channels and keeping the drains clog free. back to top

 

 
We accept Mastercard and VISA payments We accept Mastercard and VISA payments